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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life-T. Scott Gross

Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life-T. Scott Gross

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In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and g......

In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and g......