This document serves as a Foundations Guide for the ITIL Framework, published by Van Haren Publishing. It is recognized as a leading educational book on ITIL, building upon the success of previous editions. This guide is specifically designed for IT Service Management Education, focusing on the ITIL V3 standard.

This manual provides comprehensive information to support understanding and application of the ITIL framework. It covers essential concepts and best practices within IT Service Management, offering valuable insights for professionals and students alike. The content is available in Dutch, English, and French.