Returns & Refunds
We offer a 7-day money back guarantee for ALL intangible/virtual products, ONLY if you haven't downloaded the manual(s). If you have downloaded the manual within 7-days and you are not happy, then we can either offer any other manual up to the same amount or offer a credit to your account in the same amount.
We also offer a 30-day refund on all tangible/physical goods from the day the item was delivered. All returns are sent back at the buyer's own cost.
To combat download fraud, we have a system in place, which records the IP Address, location and other details of where the "Instant Download" took place. We take fraudsters seriously and we'll ensure they are reprimanded in the appropriate manner.
If you would like a refund, please raise a support ticket here, in the first instance.
If you have selected the USB option, there is a materials and processing charge of USD 39, plus the cost of postage. To simplify postage we have 2 standard rates for shipping. Postage within the Asia and postage outside the Asia, which are as follows:
- Within Asia
Within 1-5 working days:
USD 5 or equivalent currency.
- Outside Asia
Within 5-7 working days (online tracking):
USD 20 or equivalent currency.
All USB orders made prior to 2:00 PM UTC are dispatched the following day.
However, please allow a minimum of 7 working days prior to contacting us if your goods have NOT arrived.
If they have not arrived within this time period, please get in touch and we shall endeavour to arrange another as soon as possible.